If you’ve been following the home fitness world, you likely heard the news about Peloton and its treadmill. So, why did Peloton stop selling treadmill models? The primary reason was serious safety concerns and a major product recall that followed.
This decision impacted thousands of owners and reshaped the company’s approach to product safety. It’s a story about innovation moving fast and the critical importance of putting user well-being first. Understanding what happened can help you make informed choices about your home gym equipment.
Let’s look at the timeline of events that led to this major shift.
Why Did Peloton Stop Selling Treadmill
The story begins with the Peloton Tread+, a premium treadmill launched after the success of the Peloton Bike. It was designed for immersive running classes with a large, slanted screen. Shortly after its release, however, troubling reports started to surface.
In March 2021, the U.S. Consumer Product Safety Commission (CPSC) issued a stark warning. They urged people with children and pets to stop using the Tread+ immediately. This was due to multiple incidents of serious injury, including one tragic fatality.
Peloton initially resisted this warning, but the pressure mounted. By May 2021, the company formally recalled both its Tread+ and the newer, less expensive Tread model. The Tread recall was for a separate issue involving a faulty screen that could detach and fall. This one-two punch of safety problems forced Peloton’s hand.
Here are the key safety issues identified:
* Entrapment Hazard: The Tread+’s design, with its rear roller and high, flexible belt, could pull objects underneath. This posed a severe risk to children and pets.
* Loose Touchscreen: On the standard Tread, the console screen could become unstable and detach, posing a impact hazard.
* Inadequate Safety Features: Critics argued the provided safety key and warnings were not sufficient to prevent the specific accidents that occured.
The financial and reputational hit was enormous. Peloton halted all sales of both treadmills in the U.S. and other markets. They offered full refunds or repairs, depending on the model. For months, these products were completely absent from their lineup.
The Aftermath and Relaunch
Peloton didn’t exit the treadmill business for good. They went back to the drawing board. The company worked closely with regulators to redesign the Tread+ and fix the issues with the standard Tread.
In August 2022, a redesigned treadmill, now simply called the “Peloton Tread,” returned to sale. It incorporated critical safety changes to address the past problems. The relaunch was a direct result of the lessons learned from the recall crisis.
Key Safety Changes in the New Peloton Tread
So, what did Peloton actually change? The new Tread isn’t just a cosmetic update. It includes hardware and software features specifically designed to prevent previous accidents.
The most significant changes focus on preventing access to the rear of the machine. The old Tread+ had a notable gap. The new design includes a solid guard that physically blocks the space between the belt and the floor.
Here’s a breakdown of the new safety features:
* Tread Lock: This is a software-based, four-digit passcode. You must enter it to unlock the treadmill for use, adding a layer of security beyond the physical safety key.
* Improved Hardware Guard: A redesigned rear guard makes it much harder for any object to get near the moving roller mechanism.
* Automatic Shut-off: The machine will stop if it senses an obstruction, adding an extra layer of protection.
* Revised Safety Warnings: On-screen prompts and physical labels are clearer and more persistent about keeping children and pets away.
These features, especially Tread Lock, show a shift in thinking. They acknowledge that physical design alone isn’t enough—user behavior and digital safeguards are also crucial. It’s a more holistic approach to safety that other fitness companies are now watching closely.
What This Means for You as a Fitness Consumer
This situation offers important lessons for anyone buying home fitness equipment, especially large motorized machines like treadmills. Safety should always be your top priority, even over brand loyalty or cool features.
First, always register your product with the manufacturer as soon as you buy it. This is the only way you’ll be directly notified if a recall is announced. Many people miss vital safety news because they skip this simple step.
Second, follow the setup and usage instructions meticulously. Don’t ignore the safety key. Always store it out of reach when the machine is not in use. The environment around your equipment matters just as much as the machine itself.
Here’s a quick checklist for your home gym safety:
1. Create a Clear Zone: Keep the area around your treadmill completely clear. No toys, towels, or loose cords.
2. Supervise Actively: Never allow children or pets in the room while the treadmill is in use, even if you think they are at a safe distance.
3. Use All Safety Features: Always use the safety key/clip. If your machine has a digital lock like Tread Lock, set it up immediately.
4. Perform Regular Checks: Periodically inspect your machine for loose bolts, unusual noises, or wear on the belt.
5. Unplug After Use: This is a simple but effective step to prevent any accidental starts, especially in households with curious kids.
The Peloton treadmill recall was a wake-up call for the entire industry. It reminds us that convenience and innovation at home come with a real responsibility. Your vigilance is the most important safety feature of all.
Navigating a Product Recall: Steps to Take
If you ever find out a product you own is recalled, don’t panic. Follow a clear process to ensure your safety and resolve the situation. Here’s what you should do, step by step.
First, stop using the product immediately. This might seem obvious, but it’s the most critical step. Continuing to use a recalled item, especially one linked to injuries, puts you and your household at unnessary risk.
Next, locate your proof of purchase and the product’s serial number. This information is usually required to process your recall remedy. You can often find the serial number on a label on the underside or back of the equipment.
Then, visit the official recall page. For a major recall like Peloton’s, the company sets up a dedicated website. The CPSC website (cpsc.gov) is also an authoritative source. Avoid third-party links that might look official but are not.
Finally, follow the instructions provided. The company will outline your options, which typically include:
* A full refund.
* A free repair or modification performed by a technician.
* A replacement unit.
Do not return the product to the store unless explicitly instructed to do so. For large items, the process is usually handled directly with the manufacturer. Staying informed and acting quickly is the best way to protect your household.
FAQ: Your Peloton Treadmill Recall Questions Answered
Q: Is the Peloton Treadmill safe now?
A: The redesigned Peloton Tread that relaunched in 2022 includes multiple new safety features, like Tread Lock and an improved rear guard. While no machine is without risk, these are direct responses to the previous issues.
Q: I have an old Tread+. What should I do?
A: The Tread+ recall is still active. You should contact Peloton immediately to arrange for a full refund. Do not continue using the original Tread+ model, especially in homes with children or pets.
Q: What was the main reason for the Peloton treadmill recall?
A: The main reason was the risk of serious injury from entrapment under the Tread+ and the falling hazard from the Tread’s screen. These safety concerns led to the voluntary recall and sales halt.
Q: Can I still get a refund for my recalled Peloton tread?
A: For models under the official recall, refunds and repair programs are typically available for several years. You need to check the official Peloton recall website or contact their support with your serial number to confirm your eligibility.
Q: How do I use the new Tread Lock feature?
A: Tread Lock is set up through the treadmill’s touchscreen. You create a four-digit PIN. Once enabled, the treadmill belt will not start until the PIN is entered, even with the safety key attached. It’s a simple but powerful extra step.
The journey of Peloton’s treadmill highlights a crucial balance. Fitness technology brings incredible workouts into our homes, but safety must be the foundation. By understanding past issues and using equipment wisely, you can enjoy your fitness goals with greater peace of mind. Always prioritize creating a safe workout environment for everyone in your home.