If you’ve just bought a new treadmill, you’re probably wondering who delivers and sets up treadmills for you. The answer depends on where you bought it and the service you selected, but getting it from the box to a ready-to-run machine involves a few key players.
Who Delivers And Sets Up Treadmills
Understanding who handles your treadmill delivery and assembly is the first step to a smooth process. It sets your expectations and helps you prepare your home. Let’s break down the most common options you’ll encounter.
Retailer Delivery & Assembly Services
Many major retailers offer white-glove service. This means they do more than just drop a box at your door.
- Big-Box Stores (Best Buy, Dick’s Sporting Goods): Often include setup as a paid add-on. They typically use third-party logistics companies that specialize in large item delivery.
- Specialty Fitness Retailers: Stores that only sell fitness equipment usually have their own dedicated delivery teams. They are experts in assembly and can often provide better advice on placement and basic operation.
- Online Marketplaces (Amazon, Wayfair): Services vary widely. “Threshold delivery” means just inside your door. Look for “room of choice” and “assembly” options at checkout, which usually cost extra.
Manufacturer Direct Services
Buying straight from brands like NordicTrack, Peloton, or Sole often comes with a streamlined service.
- They contract with regional service providers to handle delivery and assembly in your area.
- The technicians are usually trained specifically on that brand’s models, which can be a big advantage.
- This service is frequently bundled into the total price, so read the fine print to see what’s included.
Third-Party Freight & Logistics Companies
For heavy commercial treadmills or large residential models, freight companies may be involved.
- They deliver the crate to your curb or garage (“curbside delivery”).
- You are responsible for moving it inside, unboxing, and assembly. This is the most cost-effective but labor-intensive option.
- You might need to rent equipment or hire local movers to get it into your home.
DIY: When You’re the One Who Delivers and Sets Up
Choosing to handle everything yourself can save money. But it’s a significant physical task.
- Vehicle & Transport: You’ll need a large truck or van. Treadmill boxes are long, heavy, and awkward.
- Help Required: Never attempt this alone. Recruit at least one other strong person, ideally two or three.
- Tools & Space: Clear a large area. Have utility knives, wrenches, and screwdrivers ready. The manual will list specific tools needed.
- Patience: Assembly can take several hours, even for experienced people.
What to Expect During Professional Setup
If you pay for professional setup, knowing what it typically covers helps ensure you get what you payed for.
- Delivery to Room of Choice: They will bring the treadmill to the room you want it in, as long as there are no major obstacles.
- Unboxing & Removal of Packaging: They take the treadmill out of the box and usally take all the packing materials away with them.
- Basic Assembly: This includes attaching the console, securing handrails, and locking the deck into position.
- Leveling & Safety Check: They should ensure the treadmill is stable on your floor and that all bolts are tight.
- Power On Test: A quick plug-in to verify it turns on and the belt moves. They typically do not provide a full tutorial on all features.
How to Prepare for Treadmill Delivery Day
A little preparation makes the delivery teams job easier and gets you running faster.
Clear the Path and Space
- Measure doorways, hallways, and staircases to ensure the treadmill can fit.
- Move all furniture, rugs, and obstacles from the path to the final location.
- Have at least 2-3 feet of clearance on all sides and behind the treadmill for safety and maintenance.
Check Flooring and Electrical Needs
- Place the treadmill on a solid, level surface. Thin carpet is usually fine, but thick shag may require a mat.
- Locate a dedicated wall outlet. Avoid using an extension cord or power strip, as treadmills draw a lot of power.
Be Present and Informed
- Someone over 18 must be home to sign for the delivery.
- Have your order confirmation or invoice ready.
- Know exactly where you want the treadmill placed before the team arrives.
Questions to Ask Before You Buy
Always clarify the delivery terms before completing your purchase. Don’t assume anything.
- “Is delivery included in this price, or is it an additional fee?”
- “What exactly does ‘setup’ include? Will you remove all packaging?”
- “Do you offer haul-away of my old treadmill?” (This is a common service for an extra fee.)
- “What happens if the treadmill doesn’t fit or there’s an access problem?” (Know the re-stocking or re-delivery fees.)
Troubleshooting Common Delivery Issues
Sometimes, things don’t go as planned. Here’s how to handle common problems.
Damaged Box or Missing Parts
Do not sign the delivery receipt if the box is badly crushed or torn. Inspect the contents with the driver if possible. If parts are missing, contact the retailer or manufacturer immediately. Take photos of the damage and the box labels.
Treadmill Doesn’t Fit Through the Door
This is a stressful situation. Some treadmills are designed to “pivot” or “fold” for doorway clearance—ask the delivery team to try. If it truly won’t fit, you’ll need to contact the seller to discuss returns or alternatives, which may involve fees.
Setup Service Was Incomplete
If the team leaves without fully assembling the machine per the agreed service, contact the retailer’s customer service right away. Provide details and, if you can, photos or video. They should dispatch a new team to complete the job.
Cost Breakdown: What You Might Pay
Costs vary dramatically based on the treadmill’s size, your location, and the retailer.
- Curbside Delivery (Freight): Often $0-$150, sometimes included.
- Threshold Delivery (Inside your door): $50 – $200.
- Room of Choice + Basic Assembly: $150 – $400. This is the most common paid service.
- Full White-Glove Service (Assembly, debris removal, old appliance haul-away): $250 – $600+.
- DIY Truck Rental & Tools: $50 – $150 for the rental, plus your time and effort.
Remember, the cheapest upfront price might not be the best value once you factor in your own labor and risk.
FAQ: Your Treadmill Delivery Questions Answered
Q: Will delivery people bring my treadmill upstairs?
A: It depends on the service you purchased. “Room of choice” typically includes going up one or two flights of stairs if it’s safe to do so. Always confirm this before delivery day, especially for complex staircases.
Q: Can I tip the delivery and setup team?
A: Tipping is not required but is a nice gesture for a job well done, especially if they handle difficult stairs or are particularly careful. $10-$20 per person is a common range.
Q: What if my treadmill is delivered but I need to move it later?
A> Professional movers or a handyman service are your best bet. They have the equipment to move heavy items safely without damaging your home or the treadmill. Don’t try to slide it on the floor, as this can damage the motor and belt.
Q: Do all companies that deliver treadmills also set them up?
A: No, they do not. Delivery and assembly are often separate services. “Delivery” usually means getting it to your location. “Setup” or “assembly” is the additional task of putting it together. Always read the service description carefully.
Q: How long does professional treadmill setup take?
A: For a standard home treadmill, a professional team can usually complete the unboxing, assembly, and basic testing in 30 to 60 minutes. Larger, commercial models may take longer, up to 90 minutes or more.