So, you’ve got a Peloton Tread and need to get it to a new spot. The big question on your mind is likely, will Peloton move my treadmill? The short answer is yes, but it depends on your specific situation and what services you qualify for. Let’s break down exactly how Peloton’s moving and setup services work, what they cost, and what your other options might be.
Moving a heavy, complex machine like a Peloton Tread isn’t a simple task. It requires care to avoid damage to the equipment, your floors, and yourself. Understanding the official process is the best first step to a smooth transition.
Will Peloton Move My Treadmill
Peloton does offer moving services, but it’s not a universal, one-size-fits-all offering. Their primary service is tied to delivery and setup in a single home. However, they have specific programs for members who are moving residences.
Official Peloton Moving Services
Peloton’s main relocation service is called “Move & Set Up.” This is the service you’ll need to look into if you are taking your Tread to a new home.
* Eligibility: You must be an active All-Access Member (the subscription that comes with the equipment).
* The Process: You request the service through your Peloton account when you know your new address. They will schedule a team to come to your old home, professionally disassemble the Tread, transport it, and reassemble it in the new location.
* Key Limitation: This service is typically only available if you are moving within the same general service area. Long-distance moves handled entirely by Peloton are less common.
What About In-Home Moves (Room to Room)?
If you’re just looking to move your Treadmill from one room to another in the same house, the official answer is different. Peloton’s standard service includes delivery and setup in one pre-determined location. They do not typically offer a separate service to come back and just move it to another room. For this, you’ll need to consider other options, which we’ll cover below.
How to Request a Peloton-Powered Move
If you are moving homes and believe you qualify, here are the steps to take:
1. Log into your Peloton member account on the website.
2. Navigate to your profile or account settings.
3. Look for a section related to “Moving” or “Relocation Services.”
4. Follow the prompts to submit your new address and details.
5. Peloton’s team will review and contact you to confirm eligibility and schedule.
Always contact Peloton Member Support directly if you cannot find the online form. They can give you the most current information.
Understanding the Costs Involved
Nothing is free, and professional moving services from Peloton come with a fee. It’s crucial to get a clear quote before proceeding.
* Move & Set Up Fee: This is a flat fee, but it can vary by region and the specifics of your move. It is often several hundred dollars. Always ask for the total cost upfront.
Potential for Extra Charges: If your new home has difficult access (many flights of stairs, narrow doorways, etc.), there might be additional charges. Clarify this during scheduling.
* Membership Benefit: Sometimes, Peloton offers promotional credits or slight discounts for members. It never hurts to ask if any current offers apply.
Preparing for Your Treadmill Move
Whether Peloton moves it or you hire someone else, preparation is key. Doing this helps the process go quickly and protects your property.
* Clear the Path: Ensure a clear path from the Tread to the exit in your current home, and from the entrance to the new spot in your destination. Remove rugs, toys, and other obstacles.
* Measure Doorways and Stairs: Double-check the width of all doorways, hallways, and staircases the movers will need to navigate. The Tread is large and heavy.
* Secure Loose Items: Remove any water bottles, towels, or other accessories from the Tread’s shelves or rails.
* Protect Your Floors: Have old blankets or floor protector rolls ready. The movers will likely have some, but it’s good to have your own just in case.
Alternative Moving Options
If Peloton’s service isn’t available for your move, or if your just doing an in-home relocation, you have other choices. Each comes with its own pros and cons.
Hiring Professional Movers
A reputable moving company experienced with fitness equipment can be a great solution. Here’s what to do:
1. Get Multiple Quotes: Contact at least three moving companies for estimates.
2. Be Specific: Tell them it’s a Peloton Tread+ or Tread (the model matters for size/weight).
3. Ask About Experience: Specifically ask if they have moved high-end treadmills before.
4. Insist on Insurance: Verify they have insurance to cover any damage to the Tread or your home during the move.
DIY Move with Friends
This is the most risky option, but it’s common for short moves. The Peloton Tread is extremely heavy (over 400 lbs for the Tread+). If you attempt this, follow these steps carefully:
1. Gather Supplies: You’ll need moving blankets, a heavy-duty appliance dolly, straps, and at least three strong people.
2. Disconnect Power: Unplug the Tread from the wall.
3. Lower the Screen: Carefully lower the touchscreen to its flat position, if your model allows.
4. Use the Dolly: Tip the Tread onto the dolly using its built-in wheels at the front, and secure it with straps. Never try to carry it freely.
5. Move Slowly: One person guides while two control the dolly. Watch for bumps and thresholds.
Warning: A DIY move can void your warranty if damage occurs. It also poses a significant risk of personal injury. Proceed with extreme caution.
What to Do After the Move
Once your Tread is in its new home, there are a few important steps.
* Inspection: Before using it, look for any visible damage from the move—scratches, dents, or cracks.
* Calibration: You may need to recalibrate the Tread for incline and speed accuracy. Check Peloton’s support site for instructions on how to do this.
* Wi-Fi Reconnection: You’ll likely need to reconnect the Tread to your new home’s Wi-Fi network in the settings.
* Safety Check: Gently walk on the belt to ensure it feels stable and the buttons are responsive before starting a full workout.
Frequently Asked Questions (FAQ)
Q: Will Peloton move my treadmill to a different room?
A: Generally, no. Their “Move & Set Up” service is designed for relocation to a new home address, not for in-home rearranging. For room-to-room moves, you’ll need to handle it yourself or hire local help.
Q: How much does it cost for Peloton to move a treadmill?
A: The cost varies, but expect a flat fee in the range of $250 to $500 or more, depending on your location and move complexity. Always get a confirmed quote from Peloton first.
Q: Can any moving company move a Peloton Tread?
A: Yes, but you must choose one with experience in moving delicate, heavy fitness equipment. Ensure they have proper insurance and you discuss the specifics of the Tread’s size and weight.
Q: Does moving my Tread void the warranty?
A: If Peloton or an authorized service provider performs the move, it will not void the warranty. If you move it yourself or use an unauthorized mover and damage occurs, that specific damage may not be covered.
Q: What if I’m moving out of Peloton’s service area?
A: In this case, Peloton’s own team likely cannot handle the entire move. You may need to hire a specialized long-distance moving company to transport the Tread, and then see if Peloton can schedule a local team to do the final setup in your new city.
Getting your Treadmill moved safely is all about planning. Start by contacting Peloton directly to see if their service is an option for you. If it’s not, take your time to research and hire qualified professionals. Investing in a proper move protects your significant investment and gets you back to running or walking with peace of mind.