If your NordicTrack elliptical is making a strange noise or just won’t turn on, you’re probably wondering how to fix a NordicTrack elliptical. The good news is that many common problems have simple solutions you can try at home before calling for service.
This guide walks you through the most frequent issues, from power problems to squeaky parts. We’ll give you clear, step-by-step instructions to get your machine running smoothly again. Always remember to unplug your elliptical before attempting any repairs for safety.
How to Fix a NordicTrack Elliptical
Fixing your elliptical often starts with identifying the symptom. Use the sections below to find the problem you’re experiencing and follow the troubleshooting steps.
Elliptical Won’t Power On
This is a frustrating but common issue. Start with the simplest solutions first.
- Check the Power Source: Ensure the power cord is firmly plugged into both the wall outlet and the console. Try a different outlet to rule out a circuit problem.
- Inspect the Power Cord: Look for any visible damage, like cuts or fraying. A damaged cord needs replacement.
- Reset the Machine: Unplug the elliptical from the wall for at least 5 minutes. This can reset the internal computer. Plug it back in and try turning it on.
- Check the Safety Key: Make sure the magnetic safety key is fully inserted into the console. Without it, the machine will not start.
Console is On But Pedals Won’t Move
If the display lights up but the pedals are stuck, the drive belt or motor might be the culprit.
- Unplug the machine and remove the safety key.
- Locate the drive belt cover, usually at the front of the elliptical. You may need to remove a few screws.
- Visually inspect the drive belt. Is it cracked, loose, or completely broken? A worn belt needs replacing.
- Check for obstructions. Sometimes a piece of debris can jam the flywheel or belt path.
- Manually try to turn the flywheel by hand. If it’s extremely hard to move, the motor or bearings could be seized.
Elliptical is Noisy or Squeaking
Squeaks, grinding, and clunks are tell-tale signs of wear or needed lubrication.
- Squeaking: This usually points to dry joints. Apply a silicone-based lubricant to the pedal arm pivot points, the rail guides where the feet move, and the flywheel axle. Avoid petroleum-based oils as they attract dust.
- Grinding: A grinding noise often comes from the drive belt rubbing against something or worn motor brushes. Inspect the belt alignment and path.
- Clicking or Knocking: Check that all bolts, especially those on the pedal arms and frame joints, are tight. Loose hardware is a common cause of knocking sounds.
Incline or Resistance Not Working
When the electronic controls fail to change your workout intensity, the issue is often related to wiring or the motor.
- Perform a console reset by unplugging the machine for 5 minutes.
- Enter the manual calibration mode for your model. You can find this in your owner’s manual, often involving holding specific buttons during startup.
- Listen for a “whirring” sound near the incline mechanism when you press the button. If you hear the motor trying but nothing moves, the lift mechanism may be jammed or the cable could be broken.
- If you hear no sound at all, the problem could be a disconnected wire, a faulty console, or a failed motor. Inspect visible wires for damage.
Heart Rate Monitor or Sensors Malfunctioning
Unreliable heart rate readings are annoying. Here’s what to check.
- Ensure your hands are making firm, clean contact with the metal sensors. Dry skin can prevent a good reading.
- Clean the sensor pads with a soft cloth dampened with rubbing alcohol to remove sweat and oil buildup.
- Check the wireless chest strap battery if you use one. A weak battery causes intermittent signals.
- The sensor wires run from the handles into the console. If they’re pinched or damaged, the signal can be lost.
Steps for Basic Maintenance
Regular maintenance can prevent many problems before they start. It’s the best way to keep your elliptical in good shape.
Weekly and Monthly Tasks
- Wipe down the entire machine after each use to remove sweat, which is corrosive.
- Check for loose bolts and tighten them as needed. Vibration from use can loosen them over time.
- Vacuum around the base and flywheel area monthly to keep dust and hair out of the mechanics.
Every 6 Months to a Year
- Lubricate the rail tracks and pivot points with silicone lubricant.
- Inspect the drive belt for wear and proper tension. Refer to your manual for adjustment instructions.
- Check the pedal straps and grips for wear, replacing them if they become torn or loose.
When to Call a Professional
Some repairs are best left to experts. Contact NordicTrack support or a certified technician if:
- You suspect an internal electrical issue with the console or motor.
- The frame itself is cracked or welded joints are broken.
- You need to replace major components like the main board or motor and are uncomfortable doing it yourself.
- The troubleshooting steps above don’t resolve your problem. NordicTrack customer service can often provide model-specific guidance.
FAQ Section
Why is my NordicTrack elliptical not turning on?
The most common reasons are a loose power cord, a tripped circuit breaker, or a missing safety key. Always check these simple things first.
How do I stop my elliptical from squeaking?
Apply a silicone-based lubricant to the moving joints and rail tracks. Also, make sure all bolts are tight, as loose parts can cause noise.
Can I fix the belt on my NordicTrack elliptical myself?
Yes, if you’re handy. You’ll need to order the correct replacement belt for your model, remove the old one, and install the new. Your owner’s manual has instructions for belt routing.
What should I do if the incline won’t move?
Try a console reset first. If that fails, listen for the incline motor when you press the button. No sound suggests an electrical issue; sound but no movement suggests a mechanical jam or broken cable.
How often should I lubricate my elliptical?
For most models, applying lubricant to the rails and pivot points every three to six months is sufficient, depending on how frequently you use the machine.